Returns & exchanges

We do our absolute best to make sure you’re happy with your purchase! If you are unhappy in any way, please send an email to contact@alenkasfinds.com stating your order number and the nature of the problem.

To exchange / return an item(s) eligible for return, please send the item(s) in unworn condition with tags attached to the following address:

Elena Fedotova
18 Melville Court
Goldhawk Road
London W12 9NY
UK

We will email you when we process your exchange / return!

    * Make sure to include the original invoice. Without it, we will not be able to process your exchange / return
    * Your exchange / return must be postmarked within 30 days of the initial ship date. Returns received after 30 days will be returned for store credit only, and may be subject to a 50% restocking fee on the price of the item(s)
    * Exchanges / returns received in worn condition will not be exchanged / refunded
    * Shoes returned with postage stickers on the original shoebox will be considered worn and will not be refunded - therefore, please place your shoes in their original box inside of a bigger box before sending them back to us
    * Intimates, tights, socks, bookstore, cosmetics, and final sale items are non-exchangeable / returnable
    * Vintage items are returnable for store credit only
    * Refunds can only be issued to your original payment method
    * Shipping is non-refundable, except in cases where we have made a shipping error

If there is an issue with your order, please contact us first. Your satisfaction is extremely important to us!