Returns & exchanges

We do our absolute best to make sure you’re happy with your purchase! If you are unhappy in any way, please send an email to stating your order number and the nature of the problem.

To exchange / return an item(s) eligible for return, please send the item(s) in unworn condition with tags attached to the following address:

Elena Fedotova
18 Melville Court
Goldhawk Road
London W12 9NY

We will email you when we process your exchange / return!

    * Make sure to include the original invoice. Without it, we will not be able to process your exchange / return
    * Your exchange / return must be postmarked within 30 days of the initial ship date. Returns received after 30 days will be returned for store credit only, and may be subject to a 50% restocking fee on the price of the item(s)
    * Exchanges / returns received in worn condition will not be exchanged / refunded
    * Shoes returned with postage stickers on the original shoebox will be considered worn and will not be refunded - therefore, please place your shoes in their original box inside of a bigger box before sending them back to us
    * Intimates, tights, socks, bookstore, cosmetics, and final sale items are non-exchangeable / returnable
    * Vintage items are returnable for store credit only
    * Refunds can only be issued to your original payment method
    * Shipping is non-refundable, except in cases where we have made a shipping error

If there is an issue with your order, please contact us first. Your satisfaction is extremely important to us!